Shipping Policy

Thank you for choosing Love Angel Collections for your shopping needs. We are committed to ensuring a seamless shopping experience for our valued customers, which includes timely and reliable shipping services. Please take a moment to review our shipping policy to better understand the procedures and timelines for your orders.

GROUND SHIPPING: 6-7 Day Business Shipping

All orders placed with Love Angel Collections are processed and shipped via Ground Shipping, with an estimated delivery time of 6 to 7 business days. Please note that this timeframe may vary depending on your location and the volume of orders we are handling at the time of your purchase.

Processing and Shipping Schedule:

Order Processing: Orders placed on regular business days (Monday to Friday) will be processed and prepared for shipping within 1 to 2 business days from the date of purchase. However, please be aware that orders placed on weekends (Saturday and Sunday) and U.S. holidays will be processed on the next available business day.

Shipping Days: Our distribution centers operate from Monday to Friday. Therefore, packages will not be shipped on Saturdays, Sundays, or the following U.S. holidays:

New Year's Day
President's Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas

Please be mindful of the aforementioned holidays when placing your orders, as this may slightly impact the delivery timeframe.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package.

Shipping Rates:

Shipping charges are determined based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm the charges before completing your purchase.

International Shipping:

At this time, Love Angel Collections only offers shipping within the United States. We apologize for any inconvenience this may cause to our international customers, and we hope to expand our shipping services to other regions in the future.

Order Status and Support:

If you have any questions or concerns regarding your order, shipping status, or any other related inquiries, please do not hesitate to contact our customer support team. You can reach us via email at support@loveangelcollections.com or by phone at 1-800-555-1234. Our support team is available during regular business hours and will be happy to assist you.

We appreciate your trust in Love Angel Collections and look forward to providing you with exceptional products and services. Thank you for shopping with us!

Return & Exchange Policy

At Love Angel Collections, we understand the importance of providing a flexible and accommodating return policy to ensure your satisfaction with every purchase. We want you to feel confident and content with your order, especially during these unusual times. As such, we are pleased to announce that we have extended our return and exchange period to 60 days for all orders. Please take a moment to familiarize yourself with the details of our return policy below:

Return Eligibility:

To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
The return request must be initiated within 60 days from the date of purchase.
Customized or personalized items are exempt from our return policy and cannot be returned unless they arrive damaged or defective.

Return Process:

To initiate a return, please contact our customer support team at support@loveangelcollections.com or call 1-800-555-1234. Our team will guide you through the return process and provide you with a return authorization code (RAC).
Please ensure that the item is securely packaged to prevent damage during transit. Include a copy of the original packing slip or order confirmation inside the package.
Affix the provided return label, which will be included with your return authorization code, to the outside of the package.

Return Shipping:

Customers are responsible for the cost of return shipping. However, if the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product), Love Angel Collections will cover the return shipping expenses.
We highly recommend using a trackable shipping method to ensure the safe and timely delivery of your return. Love Angel Collections is not responsible for lost or damaged returns during transit.

Refund or Exchange:

Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your return.
If your return is approved, a refund will be processed to your original payment method within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
If you prefer an exchange, please let us know when initiating the return process, and we will do our best to accommodate your request, subject to availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and its packaging. We will replace the item or provide a full refund, including return shipping costs.

We take pride in our products and strive to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our return policy or need assistance with your return, please do not hesitate to contact our customer support team.

Thank you for choosing Love Angel Collections. We truly value your business and appreciate the opportunity to serve you.